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intelligentUAS
6801 Kenilworth Avenue, #140
Riverdale, MD 20737
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CPS Accidental Warranty Protection Plan - Information Only

CPS Accidental Warranty Protection Plan - Information Only
CPS Accidental Warranty Protection Plan - Information Only CPS Accidental Warranty Protection Plan - Information Only CPS Accidental Warranty Protection Plan - Information Only
Product Code: CPS
Availability: Contact For Price (1 already sold)
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Please read Terms & Conditions first before purchase.

Please choose CPS protection plan under "Available Options" on the page of the product(s) elegible for protection plan.

 
Terms & Conditions
 
1. The insurance contract is made between the customer and CPS, not intelligentUAS. After purchase, customer should contact CPS for insurance and claim issues, but intelligentUAS would like to provide help within our responsibility and capability to customers.
 
2. This protection plan only covers recreationally used or hobby drones, but does not cover commercially or business used drones.
 
3. There is a 30 days claim hold to prevent DOAs or manufacturer defects, and CPS coverage will begin on Day 31. Any claims that occur during that first 30 days would not be covered.
 
4. Plan covers physical damage, excessive damage, impact damage, water damage, and everything in between, but do not cover lost or stolen or any add on accessories (not included in the original box from the manufacturer). Fly-away is treated as lost, which will not be covered.
 
5. Batteries and replacement propellers are not covered.
 
6. Customer should ship product(s) under coverage at their expense to CPS's depot repair facility to receive benefits from the coverage, and intelligentUAS will not be responsible for CPS protection plan repairs.
 
7. Customer can file unlimited claims on the product(s), but coverage will cap out once the repair costs reach the original purchase price of their product, including whole unit replacement.
 
8. Coverage would be voided if a unit is lost.
 
9. If customer sells the drone, coverage can be transferred to the new owner via CPS. A $25 transfer fee will apply.
 

Please see the images below for more information


 
FAQ
 
What does the CPS Accidental Drone Warranty cover?  
The CPS Accidental Drone Warranty covers full parts and labor on all internal hardware failure, as well as the extra added benefit of Accidental Damage Protection.  This contract is specifically for drones used recreationally (consumer use only).  Deductible applies at time of claim.  
 
 Does the Drone coverage start on the date of purchase, or is it an extended warranty plan?  
The CPS Accidental Drone Warranty coverage begins on the end user’s date of purchase.  For example, if the customer purchase a Drone with a 2 year CPS plan, they will receive 2 total years from date of purchase.  There is a 30 days claims hold to prevent DOAs or manufacturer defects, and CPS coverage will begin on day 31.  Any claims that occur during that first 30 days would not be covered under this plan.  
 
 When do I need to purchase the CPS Accidental Drone Warranty?  
You would need to purchase coverage at the same time as they are purchasing their drone.  The drone and warranty would need to be on the same invoice in order to qualify for CPS coverage.  
 
 Which drone manufacturers does the CPS warranty cover?  
CPS covers all major manufacturers (i.e. DJI, Parrot, Walkera, Estes, etc.), along with the boutique manufacturers as well (i.e. Proto, Heli-Max, WLToys, UDI, etc.).  
 
 Can I purchase coverage from intelligentUAS if I purchased a drone through another vendor?  
Unfortunately you would not be able to purchase the coverage separately.
 
 Does accidental coverage protect my drone against crashes?  
Yes it does!  This is exactly what the CPS Accidental Drone warranty is here for.  It covers physical damage, excessive damage, impact damage, water damage, and everything in between.  
 
 What doesn’t the CPS Accidental Drone Warranty cover?  
Unfortunately this contract will not cover lost or stolen products, or any add on accessories (not included in the original box from the manufacturer). 
 
 Does the CPS Accidental Drone Warranty cover the camera or gimbal?  
If the camera or gimbal is included in the box from the manufacturer, then yes, the CPS warranty will cover it as well (for example: the DJI Inspire 1).  If the camera/gimbal was added on as an accessory, and wasn’t included in the original box, then unfortunately the CPS coverage would not include it (i.e. DJI Phantom 2).  
 
 Will the CPS Accidental Drone Warranty cover propellers?  Will I have to send in my unit for a replacement part?  
Replacing the drone’s propellers is a maintenance issue and is not covered under warranty. Propellers are user replaceable parts.  Depending on the manufacturer, it is recommended to replace propellers if your customers notice a change in flight experience or experience noisy/unbalanced flight.  Changing out propellers is like getting new tires on a car/truck; should drive like brand new afterward.   
 
 Does the CPS Accidental Drone Warranty cover the rechargeable battery?  
Batteries are consumables and are not covered under warranty.
 
 What happens if the remote control malfunctions or is damaged.  Would that be covered as well?  
Great question!  CPS will cover the remote (that was included in the box from the manufacturer) for full parts and labor on any hardware malfunctions, as well as any accidental damage claims.   
 
 What about modifications to the drone, such as bumpers.  Would that be covered as well?  
Your warranty covers the drone’s original specifications (as sold to by you to your end user). Any modifications made to your customer’s device that would void the original manufacturer’s warranty, would not be covered under their CPS Accidental Drone Warranty.  
 
 How would I file a claim?  Is there anything I would need to have?  
Filing a claim is easy!  You can contact intelligentUAS or CPS by phone or email to file a claim.  You also can file a claim directly through your CPS Client Care account, and via the chat on CPS website.  You would need to submit your CPS Membership ID # to file a claim, the drone’s serial #, along with a copy of your original purchase receipt. 
 
 Who will repair my drone?  Is there anywhere I can bring their drone in locally for service?  
After providing the deductible payment, you will be directed to ship your product at your expense to CPS’s depot repair facility.  Once received, based on the manufacturer, the drone will either be fixed by our in house Drone Repair Center or sent to the manufacturer directly.  Unfortunately at this time you would be unable to repair your drones locally, as CPS would not be able to control the quality of the repair.   
 
 I noticed that a deductible applies at time of claim, how is that determined?  
The warranty deductible is based off of the contract the customer is purchasing.  For units under $250.00 the deducible is as low as $30.00, and for units under $3,500.00 the deductible is $250.00.  Please feel free to contact us for full pricing and deductible information.  
 
 Will my coverage continue after CPS repairs my drone?  
Yes it will!  The coverage will remain in place until the contract expires, or unless the drone is replaced under warranty.  
 
 How many claims can I file over the life of their warranty plan?  
You can file unlimited claims on their product, but coverage will cap out once the repair costs reach the original purchase price of their product. 
 
 What happens if the service center cannot repair the drone because of excessive damage, or if it’s beyond economical repair?  
If CPS cannot fix the drone, CPS will replace it.  CPS also will offer you the option of a check for the cost of the replacement.  
 
 Will the CPS coverage continue on to the replacement drone?  
Unfortunately no, once the drone is replaced the CPS contract is considered fulfilled.  You can purchase a new Drone Warranty for their replacement unit.  
 
 If I lost my drone, can they transfer the warranty over to the new drone they are purchasing?  
Unfortunately no, if a unit is lost, the CPS warranty coverage would be voided.  
 
 I am selling my drone, can I sell the warranty with it?  
You absolutely can.  Transferring ownership is simple via the CPS Customer Experience Department.  Please note, a $25.00 transfer fee will apply.  
 
 Does the CPS Accidental Drone Warranty cover commercially used drones?  
This plan will only cover drones used recreationally (consumer use only).  Unfortunately we do not have coverage for commercial products at this time. 

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